Shane O’Brien

Shane O’Brien is a seasoned operations and logistics professional with over 15 years of  experience in the transportation industry. His career demonstrates a consistent track record of  success in team leadership, customer service excellence, and operational efficiency. 

Shane’s career began at A & B Courier Services in Newmarket, Ontario, where he honed his  skills as a Dispatcher from 2006 to 2009. In this role, he managed a fleet of owner-operator  couriers and straight trucks, coordinating deliveries across Southern Ontario and organizing  

special projects throughout North America. He was responsible for driver performance  monitoring, communication with drivers and clients, and ensuring smooth operations. His  dedication to customer service and meticulous record-keeping laid the foundation for his future  leadership roles. 

From 2009 to 2022, and then again briefly in 2024, Shane served as Operations Manager at A &  B Courier Services. He oversaw a team of dispatchers and customer service representatives,  managing a fleet of 70 owner-operator couriers. His responsibilities included recruitment,  training, and scheduling, as well as collaborating with the sales team on new projects. Shane also  worked closely with the IT department to improve and automate dispatch software and the  mobile application, demonstrating his commitment to innovation and process improvement. His  experience managing all aspects of shipping, from small parcels to full truckloads, further  solidified his expertise in the field. 

Between 2022 and 2024, Shane broadened his experience as Branch Manager at Alouette Bus  Lines in Sturgeon Falls, Ontario. He was responsible for the recruitment, training, and  scheduling of drivers, managing school bus routes and charter trips. This role required him to  coach and lead employees, develop departmental goals, manage budgets, and ensure compliance  with regulations. His ability to resolve complaints and maintain positive relationships with both  internal and external customers proved invaluable in this position. 

Beyond his professional achievements, Shane has been a dedicated and supportive figure in his  family life. Since 2007, he has lovingly raised two stepchildren, demonstrating his commitment  to family and his capacity for caregiving. 

Shane holds a Grade 12 diploma from Cardinal Carter High School in Aurora, Ontario, and  possesses a Class B Z license. He is also a Certified Joint Health and Safety Committee Member.  His commitment to safety and regulatory compliance is evident throughout his career. 

Shane’s extensive experience, combined with his leadership skills and dedication to customer  satisfaction, makes him a valuable asset in the transportation and logistics industry. He is a  results-oriented professional with a proven ability to manage complex operations and lead teams  effectively.