Constituency Manager

We are looking for a highly organized person to assist MPP Aislinn Clancy with managing casework and outreach support in her community. The ideal candidate will be enthusiastic about managing a small team working together to provide assistance to constituents in Kitchener Centre.

General 

• Responsible for managing the operations and administration of the MPP constituency office 
• Oversee management of constituency office staff and volunteers
• Provide a high level of service to help constituents with problems and navigating provincial bureaucracy
• Liaise with local businesses, stakeholder groups, and constituents to develop good working relationships; attend meetings on Member’s behalf and represent the Member at community events when needed
• Other related duties as assigned

Constituency advocacy

• Manage assignment of new constituent cases as received; take lead on cases as required
• Coordinate staff schedules and workloads as appropriate 
• Ensure all constituency work including email responses and case work is completed in a timely, accurate and professional manner 
• Ensure all constituency work is managed and tracked and logged in case management software
• Perform research as needed for the Member and for the purpose of resolving constituency concerns/issues

Operations and events

• Manage the CO office budget, invoices and expenses
• Liaise with Member and Legislative Assembly staff on human resources issues
• Liaise with landlord and other service providers regarding rent, maintenance and general upkeep of office
• Handle computers and IT matters, database backups & operation
• Assist with general office upkeep and reception including organizing, cleaning, routine and emergency maintenance of office and technology
• Contribute to coordinating special projects/events: town Halls, roundtables and other important local events that involve public officials and key stakeholders 

Communications

• Coordinate and oversee the creation of the MPP newsletter
• Book and execute MPP advertising 
• Coordinate and oversee timely, accurate and up to date responses of email, mail and telephone correspondence to/from constituents 
• Work with MPP to ensure cohesive messaging of the MPP’s policy positions
• Draft and/or delegate correspondence (both email and mail) regarding local issues and constituency concerns 
• Help ensure all public Member events are appropriately promoted
• Manage MPP website and ensure it is updated as required

Qualifications

• Relevant post-secondary degree, or equivalent training, education & experience
• Demonstrated knowledge and understanding of equity and diversity frameworks and considerations as it applies to the duties of the position.
• Experience in a position working directly with members of the public 
• Management experience 
• Ability to be flexible and work occasional evenings and weekends
• Strong organizational abilities 
• Strong written and oral communication skills
• Ability to work collaboratively in a small team environment

Assets 

• French or other languages
• Strong connection to local community
• Constituency office or other administrative experience 
• Proficiency in government relations 
• Experience working with and advocating alongside equity deserving individuals and communities

Please send a cover letter and resume to aclancy-co@ola.org by January 8, 2024 at 5pm EDT.

We are an equal opportunity employer. We promote diversity of thought, culture and background and encourage all to apply. Accommodation will be provided during the hiring process and in the position as needed.

Thank you for your interest in the position. Please note that only those selected for an interview will be contacted.